Refund policy

Return Policy for Sensory Boxes from Get My PRE BOX

1. Return Period: We accept returns within 30 days of purchase.

2. Eligibility: To qualify for a return, the sensory box must be unused, undamaged, and in its original packaging.

3. Non-returnable Items: Custom or bulk orders, and certain seasonal items with specific time constraints.

4. Return Process: Contact us via email with your order details to initiate a return.

5. Partial Refunds: Items not in original condition, damaged, or missing parts not due to our error may be eligible for a partial refund.

6. Subscription Cancellations: Subscriptions can be managed and cancelled after the minimum term, with refunds available under specific conditions.

7. Refund Processing: Approved refunds will be credited to the original payment method within a set time frame.

8. Issues with Refunds: If you encounter delays or issues, please contact us for assistance.

9. Sale Items: Regular priced items are eligible for refunds; sale items are not.

10. Exchanges: We replace items if they are defective or damaged. Contact us for exchange procedures.

11. Gift Returns: Gift recipients receive a gift credit; purchases not marked as gifts are refunded to the original buyer.

12. Shipping for Returns: Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service for items over $75.